Shipping Information

Sendle is Carbon NeutralHere and There Makers uses Sendle for shipping as they are carbon neutral and offer a great backup service.

We have free shipping options:

  • Free Shipping Nationwide on Orders over $80
  • Plus, for locals you can Pick up In-Store - just select "store pickup" when you check out.  We will contact you when your item can be collected.

Nationwide Shipping - $9.95 flat rate

If you select "PayPal" or "GPay" as your payment method at checkout, you will be asked to authorise first, then it will come back and add the shipping.  You will have a chance to approve before anything is committed.

Planet Friendly Packing

planet friendly packing

We are trying our best to package our online orders as sustainably as possible. We are now shipping in compostable mailing satchels, use recycled paper for shipping labels, cellulose fibre compostable sticky tape & reused paper, boxes bubble wrap etc to pack your goodies safely for transport.

About Liquid Refills from Here & There Makers

Our liquids are shipped in reusable, recyclable glass bottles (packed securely).  If you're local to our Boronia store and can visit us, we can offer a rebate on your next refill (usually $3) when you return the bottle (we give you a new full one and we wash and reuse them).  We also have reusable 1 Litre PET containers we use for shipping liquids that can also be recycled.  We provide a $2 rebate for returning these to us. 

Our hope is to find suitable packaging to be able to do returns online easily - we experimented with zip-lock reusable bags but they were difficult to get the liquids out of without spilling, so we decided it was best to use the reliable glass bottles, even though they are heavier to ship, supplemented by the PET bottles.  If you do wish to send a bottle back to us we will certainly provide the rebate to you via a partial refund or a code to redeem on your next order.

For now, we hope you'll reuse our bottles for as long as possible, they last a very long time! 

 

Delivery Times

We try where we can to book delivery and pack your order same day.  Sendle picks up the first business day after we pack.  If there are any issues with your delivery time, we will contact you in advance.

Delivery times are usually around 2-4 business days, and you can track your order on line (we send you tracking details).  

For a list of postcodes Sendle Delivers to, see this file
(.csv file, opens with Excel or Google Sheets)

If for some reason Sendle doesn't deliver to your area then we will fall back to Australia Post.  Sendle only delivers to physical addresses, so if you have a parcel locker or PO box we will also use Australia Post to deliver your order.  

Overseas Orders

We also ship to New Zealand. 

NZ Shipping - $25AUD flat rate

If you are in another country and would like to purchase from us, please do contact us if you have a need and we can quote a shipping cost.

 

Returns Policy

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