Here and There Makers complies with applicable consumer laws in Australia.
We are also happy to exchange items if you change your mind within 30 days of purchase (over and above your statutory rights).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, such as intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase, such as supplying us with your order number.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use or any item not in its original condition, is damaged or missing parts for reasons not due to our error or faulty manufacture.
Any item that is returned more than 30 days after delivery (and is not a statutory warranty claim, faulty or not fit for purpose under Australian Consumer Law)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account, credit card or Paypal account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged outside of the 30 day period. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Shop 21, Boronia Mall 50 Chandler Road Boronia Victoria 3155
To return your product, you should mail your product to: Shop 21, Boronia Mall 50 Chandler Road Boronia Victoria 3155
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.